Frequently Asked Questions
What is Play Pawz Doggy Daycare?
Play Pawz Doggy Daycare is a fully licenced dog daycare centre that provides a safe, fun and caring environment for dogs to play and socialise with other dogs in a supervised space.
What are your hours of operation?
We are open Monday through Friday from 6:30am to 6:30pm, and are closed on Saturday, Sunday and all Public Holidays.
What services do you offer?
We offer full-day and half-day doggy daycare, walking outings, obedience training and desensitisation, hydrobaths, birthday celebrations, medical care, mini and full grooming, nail clips and anal gland expression.
What are your rates?
Our daycare rates are $65 for a full day of daycare and $50 for a half day of daycare. We also offer a discounted rate for ten pre-paid daycare visits. Please see other prices under Our Services page.
What happens if Daycare is not right for my dog?
While most dogs fit in beautifully to our Play Pawz family, occasionally there are instances when new dogs can become anxious and their behaviours may not be suited to our doggy daycare centre. In this instance, we will contact the owner immediately to let them know that their dog is not able to stay at Play Pawz for their own safety and that of other dogs in the centre. While we wait for the owner to return, we will keep their dog in a safe and separate area to ensure their continued wellbeing and that of our other doggy visitors. We will provide detailed feedback about why things didn't seem to work out, offer alternate suggestions as appropriate, and will not charge a fee if picked up immediately.
Do dogs at Play Pawz have to be Vaccinated?
All dogs at Play Pawz require current vaccinations to be uploaded to our Play Pawz Booking System to enable safe attendance at our facility. This is for the safety of your own dog, as well as all our other doggy clients. Copies of vaccination certificates are kept on file, with easy upload facilities to allow clients to update them as appropriate. We also aim to provide electronic reminders when vaccination renewals are due.
Does Play Pawz have Indoor / Outdoor Facilities?
One of the key benefits of Play Pawz is that the facility is fully self-contained - providing a safe environment for your dog during extreme weather events (hot, wet / storms, etc.). During periods of high temperatures, our trained team will take necessary precautions to ensure all doggos remain free from heat stress by implementing supervised waterplay, icy treats, and lower level enrichment activities. However, during periods of dryer / cooler weather, Play Pawz also offers short outdoor walks under the control and supervision of our experienced and qualified dog handlers - providing the best of all worlds. We are currently also exploring the possible introduction of half day excursions to walking trails / beach - stay tuned for this exciting development.
Are there any breed restrictions?
No, we do not have any breed restrictions. We welcome dogs of different breeds and sizes as long as they meet our temperament, behavioural, and vaccination requirements and are friendly and well-behaved around other dogs and team members. By way of example, the Play Pawz family currently includes a toy poodle who weighs just over 1kg up to a Saint Bernard who is over 70kg, and every dog breed and size in between. While we don't discriminate by dog breed (and we use separate, fully supervised dog sections to optimise doggo enjoyment), we take the safety of all dogs, our team members and pawrents very seriously. Therefore, we do not permit dogs which demonstrate inappropriate behaviours or conduct, including excessive reactivity or threatening behaviours, to attend our daycare.
Can I bring food for my dog during their visit?
Yes, we are more than happy to provide your doggo with a lunchtime snack of your choice the most common being dry biscuits. We will do our best to accommodate your dog's preference, just let us know when you drop off your dog to daycare.
What happens during a typical day at Play Pawz?
Upon arrival at Play Pawz our friendly and qualified daycare assistants and dog trainers will check your doggy in. Pawrents / assistants will remove the dog's lead and hang it on the wall hooks and write their name beside it ready for pick up time.
If you would like your dog to have some lunch during their visit, you can either bring your own and place your containers / bags in the lunch cabinet provided.
If you require any additional services during your doggy's daycare visit, such as a hydrobath, nail clip, one-on-one training, dog walk, etc., but forgot to include these requests during the on-line booking process, please let our friendly staff know and we'll make sure they are included during your doggo's stay.
Please also provide our team with any additional information (or concerns) you would like us to know about your dog before at drop off. Your dog will then be bought into the play areas for a day of fun, games and structured enrichment activities!
Dogs will be allocated to separate supervised areas depending on their temperament, activity level, and size, where they will be able to spend time playing with their fur friends and engaging in the Play Pawz Enrichment Activities Program. Activities include mental stimulation, agility course work, food puzzles, and special play activities such as water play, sand play, ball play and group training. We also have special themed weeks of dress-ups such as 'Super Heroes', 'Jungle Theme', Valentine's Week', 'Pyjama Party' and more. If they are booked in for some additional services, this will occur throughout the day, prior to home time.
Just before our doggy friends go home, we introduce more calming / relaxation techniques including extra pats and cuddles to ensure your fur baby is ready to go home content and relaxed after a full day of furry play and fun times.
What is your cancellation policy?
We understand that things change at short notice, however, we adjust our team rosters according to the number and type of dogs attending daycare. With this in mind, we would greatly appreciate all cancellations to be made with at least 24 hours notice to the day of attendance via telephone or email.
Is Play Pawz Doggy Daycare licenced by the Logan City Council?
Yes. Play Pawz Doggy Daycare is proud to be the very first fully licenced doggy daycare centre within the Logan Shire. This means that the Logan City Council's Animal Management Officers undertake annual site inspections of Play Pawz to ensure it fully complies with the highest levels of doggy safety, enrichment and sanitation required by the Council, so you can enjoy peace of mind.
How is Play Pawz Doggy Daycare different from many other dog day care centres?
The Play Pawz team is widely recognised by clients and industry professionals for our unmatched commitment and care for your dog's happiness and wellbeing. This is evidenced in our high levels of client satisfaction ratings (including Google reviews), and positive word of mouth referrals.
The Play Pawz experienced, qualified and passionate daycare assistants and dog trainers are complemented by our veterinary nurse staff, meaning your dogs are in highly capable and safe hands at all times. Our premises are purpose designed with dedicated areas for puppies, small and large dogs, one on one training, and medical treatment suites for dogs who require special care. Play Pawz is also fully licensed by the Logan City Council to ensure the highest levels of care, safety and sanitation for our doggy clients and their owners.
What is the process for booking my dog into Play Pawz Doggy Daycare?
To book your dog for a Play Pawz Doggy Daycare, New Dog Trial Session. This will require you to complete our online registration form or visit our facility to complete the registration process in person. The registration process includes questions about your dog's temperament, social conduct and background, and completion of the Play Pawz Service Agreement. We also require a copy of your dog's up-to-date vaccination records prior to attending our facility. Once registered, our team will assess your dog's suitability for daycare, and if we have any questions or concerns, we will contact you prior to your dog's first visit. Following the online registration process, it is a simple online process to book your dog in for a New Dog Trial Session. Once you and your dog arrive for your first visit to Play Pawz, we will introduce ourselves to make sure you and your pooch feel welcome, safe and secure. It is at this time that we can also answer any additional questions you may have, or if you have further information you would like to share with us. We will then lead your doggy through to the supervised play areas, where our team will gradually introduce them to their appropriate group of play friends, while ensuring they remain comfortable and secure in their new environment. We will monitor your doggy's progress closely throughout their first day and contact you after a couple of hours to let you know how your fur-baby is settling in on their first visit to Play Pawz. Some new dogs take little time and other a bit longer to engage with their new fur-friends. We are always close by to provide plenty of extra pats and cuddles for those who need a little bit more time to settle in to the Play Pawz Doggy Daycare family.
Do dogs at Play Pawz have to be Neutered?
For the safety of your dog and all our other dogs at Play Pawz, we typically require our dogs to be neutered at a time appropriate for the dog. This can be anywhere between six and twelve months for male dogs, but we will let you know if your dog is showing signs of aggression, dominance or acting inappropriately with other dogs at the centre (humping). We also require female dogs in heat to remain at home for up to three weeks, again, for the wellbeing and safety of all our doggys, and to ensure you don't have any unexpected little furry surprises.
Do you offer pick-up and drop-off services?
At present, we do not offer pick-up and drop-off services, however, we are currently investigating this potential optional service to maximise convenience for our clients' and their doggos.
Can I visit your facility and meet the team before bringing my dog?
Absolutely! We encourage all potential clients to visit our facility and meet our friendly team before signing up their dog. There are limits to how far we can take you in our facility because dogs respond best to people they are familiar with! Feel free to contact us to make a time to come and meet us.
What happens if my dog gets sick or injured while in your care?
In the unlikely event your dog gets sick or injured while in our care, you will find it reassuring that our team includes qualified veterinary nurses as well as animal attendants trained in animal first aid. We also have close associations with emergency and critical care veterinary nurses. If your dog does become unwell or injured, we will immediately contact you to discuss your dog's condition and receive your instructions. We will discuss the nature of the illness or injury and follow the owner's instructions as to whether they would prefer us to continue to monitor their dog in one of our medical suites and provide further updates, pick their dog up from daycare, or have us take their dog to a veterinarian for further assessment. In instances where we can't get in contact with the owner, we will take appropriate action, including transport to the Veterinary Specialist Service, Animal Emergency Service or Albert Veterinary Clinic as appropriate. We will also provide updates on your dog's condition and follow any instructions from you and / or the vet.
Join the Play Pawz Family for Fun Times!
If you have any questions about your doggos home away from home, please reach out. We will get back to you soon!